Customer Care

Our team of experts help make your move as enjoyable, easy, and as stress free as possible.

The highest level of service and support

As a local, family-run business, we’re well known for our excellent level of personal customer care and service. So much so that many people have been happy enough to buy two, three and even four new homes with us. We aim to handover every property to the highest of standards.

Every Beal home goes through a number of stringent inspections by our Site Manager, Plumbing Manager and Head of Quality. You will be invited view your new home with our dedicated Home Demonstrator, who will thoroughly explain how everything works before you move in.

Settling in

As you settle into your new home, rest assured we are on hand should you need any help and advice along the way.

You can get in touch with our friendly Customer Care team by calling 01482 899 114 or email customercare@beal-homes.co.uk

10-year warranty for peace of mind

Every new Beal home comes with an NHBC* 10-year Buildmark warranty. This gives you the peace of mind that your new home has been built to the NHBC standards, which set out the technical requirements for materials, design and craftmanship of your new home.

In addition to this, our Customer Care team are on hand for the first two years for help and advice.

*From time to time we utilise other warranty providers including the Local Authority Building Control (LABC).
"Every person we’ve dealt with has been friendly, helpful and professional. In terms of quality craftsmanship, customer care and the community feel, I would absolutely recommend Beal Homes."
Trevor & Deborah, Fruit Market

Ways we can help you move

Help to Buy

A government initiative to help first time buyers purchase a new-build home with a 5% deposit plus an equity loan from the government. Help to Buy is available subject to eligibility, terms and conditions.
Find out more

Smooth Move

We are here to help you sell your old home using trusted estate agents, while saving money on estate agents fees, advertising and marketing costs!
Find out more

Part Exchange

The ideal solution for moving up the property ladder. Move into a new Beal Home without the worry of finding a buyer for your old property.
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Independent Financial Advice

We work with an independent financial advisor who can help you source, free of charge, the most suitable product on the market.
Find out more