Customer Care

Customer Care Co-Ordinator

Summary:

A unique opportunity has arisen to join our established Customer Services Team due to an internal transfer.

This is rewarding role which requires a dynamic, professional but friendly candidate to assist customers to settle into their new Beal Home. Building and maintaining strong relationships to deliver an award-winning customer service.

About us:

Beal Homes are a family-owned business who have grown to become Yorkshire and Lincolnshire’s leading private housebuilder. We enjoy an unrivalled reputation for quality and customer service and are the only housebuilder of our size offering customised specifications across our full range.

We are proud to have marked over 50 years of building high-quality developments that enhance local communities. We have now delivered almost 80 schemes and 3,600 new homes. In doing so, we have been at the forefront of development and regeneration in Hull, East Yorkshire, and Lincolnshire.

Since 2016, we have been named Yorkshire Housebuilder of the Year on three separate occasions.

Job Description

The role will involve:

  • Responding to all incoming and outgoing customer telephone enquiries.
  • Liaising with sub-contractors.
  • Recording customer data via internal Customer Relationship Management system (Zoho/CRM).
  • Co-coordinating and arranging all Customer appointments via phone/email.
  • Arranging & Co-ordinating sub-contractors to carry out remedial repairs via Zoho/CRM system.
  • Adhering to Customer Care internal processes and meeting KPI’s
  • Responding to all incoming mail / email, via Zoho Ticket System.
  • Account Management of key developments.
  • To build and maintain an excellent relationship with our customers.
  • Account Management of key sub-contractors
  • Full understanding of pre completion stages (Home Selections, PDI, Home Demo)
  • Assisting with maintaining ‘Central Filing’.
  • Liaising with all internal/external departments (Construction, Sales, and Technical & Site).
  • Raising Purchase orders for materials to support remedial works.
  • Contra charging sub-contractors where necessary.
  • General Filing and Administration Duties.

Job Type / Category

This a full-time, permanent role. The hours are 9am to 5pm, Monday to Friday.

Required Education, Skills and Qualifications

  • Previous experience working within a house building environment would be an advantage, however full training will be provided.
  • Proficient written and verbal communication skills are essential.
  • Commitment to delivering a first-class customer service.
  • Excellent Time Management & Organisation skills are essential.
  • The ability to prioritise workload.

Benefits

  • Competitive salary
  • 23 days holiday
  • Pension
  • Death in service insurance

Apply

Please email your CV and covering letter to deborah.thompson@beal-homes.co.uk