Customer Care

We help make your move as easy, stress-free and enjoyable as possible.

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The highest level of service and support

As a local, family-run business, we’re well known for our excellent level of personal customer care and service. So much so that many people have been happy enough to buy two, three and even four new homes with us.

We believe every customer deserves the same attention to detail, whether they’re buying a one to two bedroom starter home or a luxury four bedroom property. That’s why we put as much emphasis on the quality of our service, both before and after you move into your new home, as we do on the high standard of our properties.

We aim to handover every property in perfect condition. Every Beal home goes through a number of stringent inspections by our Site Manager, Plumbing Manager and Head of Quality, then finally the buyer’s own inspection alongside our dedicated Home Demonstrator.

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    A hassle-free way to buy your new home

    We know how stressful buying a home can be, which is why we do our upmost to make the whole process as smooth, stress-free and enjoyable as possible for you. From the first visit to the final handover of your new home, our friendly, experienced staff will be here to help you.

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    10-year warranty for peace of mind

    Your new Beal home is covered by the 10-year NHBC Buildmark guarantee. We also offer our own more comprehensive 2-year warranty, and insist our suppliers and contractors match this guarantee.

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    Moving in

    When we finish your new home and the NHBC has carried out its final inspection, we invite you to meet the Site Manager and Sales Executive. We’ll give you a guided tour and show you how everything works. You’ll also have the opportunity to carry out your own re-inspection of your new home.

Settling In

Our Head of Quality & Customer Services, David Rowe, and his dedicated team are on hand to help you settle in to your new Beal home.

You will receive a welcome call from our Customer Care team during your first few weeks in your new home. If you have any questions or concerns at this point, we’ll resolve these as soon as possible.

You can get in touch with David on 01482 899114 or email

As far as personal service is concerned we couldn’t have asked for more help. Any query we’ve had has been answered, we’ve had plenty of advice when we’ve needed it along the way and their 24-hour helpline has been great.

Award-winning excellence

'Housebuilder of the Year' at the 2017 Insider Yorkshire Property Industry Awards.

'Housebuilder of the Year' at the 2016 Yorkshire Residential Property Awards.

Winner of ‘Best Customer Satisfaction Initiative’ Award at the 2015 Housebuilder Awards.

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